Privacy Policy

Effective Date: 3/1/2026

Welcome to Hello Front Desk(“Company,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hellofrontdesk.app and use our services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not use our services.

1. Information We Collect

We may collect the following categories of personal information:

• Personal Identifiers: such as your name, email address, phone number, or mailing address.

• Business Information: such as company name, industry, and related business details.

• Payment Information: billing address and payment details (collected via secure third-party providers).

• Usage Data: including browser type, IP address, access times, pages viewed, and links clicked.

• Cookies and Tracking Technologies: to enhance user experience and improve performance.

2. How We Use Your Information

We use your information to:

• Provide and manage our services

• Process payments and transactions

• Communicate with you, including support or marketing messages

• Improve and personalize user experience

• Comply with legal obligations

3. SMS Opt-In Details

By providing your mobile phone number and checking the opt-in box, you consent to receive automated text messages from Hello Front Desk at the number provided. Message frequency varies but may include appointment reminders, and project updates (up to 10 messages per month).

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

You can opt out at any time by replying STOP to any message. Reply HELP for assistance or contact us at [email protected]

Your mobile information will be used solely for communication purposes as described in this policy and will not be sold or shared with third parties for their marketing purposes without your explicit consent.

4. Sharing Your Information

We may share your information with:

• Service Providers: trusted partners who assist with hosting, analytics, billing, and communications.

• Legal Authorities: when required by law or to protect our rights and safety.

• Business Transfers: in connection with a merger, acquisition, or sale of assets.

We never sell your personal information.

5. Non-Sharing Clause

No mobile information will be shared with third parties/affiliates for marketing/promotional

purposes. Information sharing to subcontractors in support services, such as customer service, is

permitted. All other use case categories exclude text messaging originator opt-in data and

consent; this information will not be shared with any third parties.

6. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access and request a copy of your data

• Request correction or deletion of your information

• Opt out of marketing communications

• Limit or object to certain data uses

To exercise these rights, contact us at [email protected]

7. Data Security

We implement appropriate technical and organizational safeguards to protect your data. However, no method of transmission or storage is 100% secure. Use of our services is at your own risk.

8. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to:

Analyze website traffic

Improve user experience

Support marketing efforts

You can choose to disable cookies through your browser settings.

9. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for their content or privacy practices.

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10. Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect data from children.

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11. International Users

If you are accessing our services from outside the United States, your data may be transferred to and processed in the U.S. or other countries.

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12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by updating the “Effective Date” above and, where appropriate, by other means.

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